Luggage Storage, Lost & Found & Baggage Services at Cairo Airport – Complete Guide

Baggage Services at Cairo International Airport

Whether you need to store luggage, retrieve lost baggage, or understand airport baggage policies, this comprehensive guide covers all baggage services available at Cairo International Airport.

Luggage Storage Services

Service Availability: 24/7

Locations: All three terminals (Terminal 1, 2, and 3)

Storage Pricing:

• First 2 hours: EGP 25
• 2-6 hours: EGP 40
• 6-12 hours: EGP 60
• 12-24 hours: EGP 80
• Each additional 24 hours: EGP 60
• Maximum storage period: 90 days

What You Can Store:

• Carry-on luggage
• Checked baggage
• Backpacks
• Sports equipment
• Musical instruments
• Personal items

What You CANNOT Store:

• Valuables (jewelry, electronics, money)
• Hazardous materials
• Perishable foods
• Illegal items
• Weapons or explosives

Luggage Storage Process

Step 1: Locate Luggage Storage

• Ask airport staff or follow signs
• Locations clearly marked in all terminals

Step 2: Fill Out Forms

• Complete luggage claim form
• Describe luggage contents and condition
• Provide contact information

Step 3: Inspection

• Staff performs basic inspection
• Photos may be taken (optional)

Step 4: Payment

• Pay storage fee upfront
• Methods: Cash (EGP or USD) or credit card

Step 5: Receipt

• Receive claim ticket with reference number
• Keep ticket safe for retrieval

Lost or Delayed Baggage

Immediate Actions:

• Do NOT leave baggage claim area without reporting
• Report immediately to airline ground staff
• Request incident report reference number
• Provide detailed luggage description
• Keep your boarding pass

Required Information for Airlines:

• Flight number and date
• Baggage tag numbers
• Detailed luggage description (brand, color, markings)
• Contents list
• Your contact information and address
• Phone number and email

Steps to File a Claim:

Step 1: Immediate Report

Report to airline within 24 hours of arrival

Step 2: Incident Report

Complete formal incident report (PIR - Property Irregularity Report)

Step 3: Insurance Claim

If eligible, initiate insurance claim with airline or travel insurance

Step 4: Follow Up

Contact airline every 24-48 hours for status

Lost & Found Department

Location: Terminal 2, Ground Floor (and similar locations in other terminals)

Operating Hours: 24/7 for emergency; regular hours 8 AM - 5 PM

Phone: +20 2 2265 5000 (Main) | +20 2 2265 5157 (Lost & Found Direct)

Email: lostfound@cairo-airport.com

Items Stored:

• Electronics (phones, laptops, cameras)
• Jewelry and valuables
• Documents and passports
• Clothing and accessories
• Personal hygiene items
• Medical equipment

Baggage Claim Process

For Lost Items:

1. File claim form at Lost & Found

2. Provide detailed description and location of loss

3. Leave contact information

4. Check back regularly or call for updates

5. Collect item if found (with proper identification)

Retention Policy:

Items are retained for 90 days before disposal. Valuable items are retained longer.

Baggage Insurance

Airline Coverage: Most airlines provide limited baggage coverage (typically EGP 5,000-10,000 per bag)

Travel Insurance: Comprehensive baggage insurance available through travel insurance providers (covers loss, damage, delays)

Recommended Coverage: EGP 20,000-30,000 for valuable items

Damaged Baggage Claims

If baggage arrives damaged:

• Report before leaving baggage claim area
• Do not discard damaged luggage
• File incident report immediately
• Take photos of damage
• Keep damaged baggage for inspection
• Submit claim within 7 days

Baggage Handling Tips

• Labeling: Clearly label all bags with name and contact
• Protection: Use luggage covers or protective wrapping
• Weight Limits: Adhere to airline baggage weight restrictions
• Contents Declaration: Honestly declare contents
• Valuables: Never pack valuable items in checked luggage
• Fragile Items: Use "FRAGILE" stickers prominently
• Documentation: Keep receipts for valuable items in luggage

Baggage Fees & Policies

Carry-on Allowance: Typically 1-2 bags, 7-10 kg total

Checked Baggage: Typically 1-2 bags, 20-30 kg each

Excess Baggage: EGP 50-100 per kg over limit

Oversize Baggage: Additional fees for items exceeding dimensions

Special Baggage Items

Sporting Equipment: May be checked free or charged special fee (check with airline)

Musical Instruments: Recommend seat purchase for cabin storage

Mobility Aids: Wheelchairs and crutches transported free

Pet Carriers: Allowed in cargo hold with proper documentation

International Baggage Regulations

TSA Rules (USA): Liquids limited to 3.4 oz (100ml) per container in carry-on

EU Rules: Similar liquid restrictions; check current regulations

Dangerous Goods: Prohibited items include flammables, explosives, sharp objects

Emergency Baggage Supplies

If baggage is delayed or lost, airlines can provide emergency supplies:

• Toiletries kit
• Change of clothes
• Medications
• Request within 12 hours of delay

Frequently Asked Questions

Q: How long does the airport keep lost items?

A: 90 days for general items; valuables retained longer. Contact Lost & Found for status.

Q: What if my baggage arrives 3 days late?

A: Most airlines provide compensation or emergency supplies. File claim with airline.

Q: Can I store luggage for a week?

A: Yes, maximum 90-day storage available. Weekly rate: EGP 420-480.

Contact Information Summary

Main Airport: +20 2 2265 5000

Lost & Found: +20 2 2265 5157

Baggage Services: +20 2 2265 5140

Emergency: +20 2 2265 5006

Website: cairo-airport.com